Terms & Conditions

  1. Agreement for repair
    1. The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service we provide to repair your cellular, mobile and/or personal communication devices and/or any accessories (“Equipment”).
    2. Reference to “us”, “we” and “our” refer to Premiere Eurocom Limited (Company Registration no: 2134385) and references to “you” and “your” are references to you, the person addressed in the Booking-in Form.
  2. All Repairs (unless otherwise stated)
    1. This Agreement shall commence from the date we receive your equipment and shall continue until we have repaired and/or refurbished or otherwise returned your Equipment (“Services”) and received any payment due from you.
    2. We shall make all reasonable efforts to perform the services subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. Services shall be performed using our reasonable care and skill.
    3. Any time estimate for completion of the Services, which may be given to you is an estimate only, and does not form any obligation under the terms of this Agreement.
    4. We shall notify you when the Equipment has been repaired and is available for collection or delivery.  We reserve our right to arrange for any equipment not collected within 90 days of such notification, to be recycled without notice.
    5. If we are unable to complete the Services for any reason, or the Services will incur further costs payable by you, we will notify you as soon as practicable.
    6. Our Out of Warranty/chargeable repairs are guaranteed for 90 days from the date of repair. If the equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s).
    7. We may in certain circumstances send your Equipment to the relevant Manufacturer, in such a case there will be no guarantee on the turnaround time.
    8. All charges will be subject to VAT and any other government taxes or duties as applicable.
  3. Additional terms for Warranty Repair
    1. Where a repair is to be carried out under a relevant guarantee or warranty, we may ask you to provide sufficient proof of any such guarantee or warranty.
    2. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair under the terms set out in Clause 4. We will endeavour to notify you of any such charge prior to undertaking any work.
    3. As per warranty conditions of Apple Inc, (“Apple”), warranty for Apple’s products will be rendered void if such products have been modified to alter functionality or capability without Apple’s written permission. By allowing us to open the equipment, whether for repair or cosmetic alterations, you hereby agree to render your warranty in relation to your equipment with your existing provider void.
    4. We have no affiliation with nor are we endorsed by Apple.
  4. Additional terms for chargeable repairs
    1. If the performance of our Services in relation to your Equipment is not covered by a guarantee or warranty or the nature of the services is beyond any terms of your guarantee or warranty, you may incur charges in respect of such services in accordance with the terms of this Agreement.
    2. Where we cannot support the Equipment, including where Equipment repairs are sent to the Manufacturer, additional costs may apply that do not fall within our standard charges. In this event, we will provide you with an estimate of related costs and Services may not be commenced until we have received your acceptance of that estimate. Refused estimates of a Manufacturer may incur a minimum inspection charge of £15.00 + VAT per unit.
    3. If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee of £15.00 + VAT per unit in accordance with our standard charges.
    4. Equipment found to be physically damaged, contain liquid ingress or found to be beyond economical repair may not be covered under a Manufacturer’s warranty. Any repairs to equipment which are related to liquid damage may be carried out successfully, but due to the nature of liquid damage there can be cases where faults re-occur, or new faults develop after the initial repair. Repairs to equipment which relate to liquid damage will be carried out at your discretion and we will apply no warranty in such events.
    5. We reserve our right to keep your Equipment until all charges payable have been paid.
  5. Liability
    1. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement or its subject matter (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action relates to our supply of the Services, at our option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying to you any amount that you have paid in respect of the Services.
    2. If, through our gross negligence or wilful misconduct the Equipment suffers damage by us, beyond economical repair, our liability will be limited to the cost of providing a replacement for the damaged Equipment, with a product that is the same as or similar condition to your Equipment.
    3. Any data or information that you may have stored on the Equipment shall remain your sole responsibility, and we accept no liability for loss or corruption of such data howsoever caused, or if the Equipment reverts back to its original network sim-lock setting.  It is your responsibility to keep record of any such data.
    4. We are not responsible for damage or loss of customised phone covers or accessories.
    5. We accept no responsibility for Equipment that incurs other technical problems or if such Equipment fails to power up during the repair process (applies to Out of Warranty handsets).
    6. Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
    7. In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill or any other indirect or consequential loss or damage howsoever arising.
    8. Except as expressly provided in this Agreement, all representations, conditions and warranties, whether express or implied (by statute or otherwise) are excluded to the fullest extent permitted by law.
    9. We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.
  6. Data Protection/Commitment to Privacy
    1. The personal data we collect from you enables us to carry out our service to you and we treat your data with the utmost care and take appropriate steps to protect it.  We will sometimes share your data with third parties to help us provide a better service for you ie. Operational companies – Couriers, IT companies – who support our database and other business systems, Law enforcement bodies – Police, regulatory bodies etc
    2. You hereby consent to our use of any personal data to enable us to perform the Services.  Such personal data shall be handled in accordance with our Data Protection Policy and GDPR at all times.
  7. General
    1. We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
    2. Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
    3. This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall affect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.
    4. This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
    5. If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement and shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
    6. Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
    7. This Agreement shall be governed by the Laws of England and Wales and shall be subject to the exclusive jurisdiction of the English courts.
  8. Refunds
    1. We do not offer a Refund Policy. Please refer to our warranty repair terms set out in Clause 2.6.